1. Overview
Rose Concierge, operated by Rose Hospitality LLC (“Rose Concierge,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit roseconcierge.com, submit an inquiry, join our mailing list, communicate with us, or use our concierge services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect information you provide directly to us, including your name, email address, telephone number, inquiry details, preferences, event or reservation information, and other information you choose to provide through forms, email, telephone, or text message.
We may also collect limited technical information automatically when you use the website, such as IP address, browser type, device information, pages viewed, referring pages, and interaction data through cookies, analytics, and similar technologies.
3. How We Use Information
We may use information we collect to respond to inquiries, provide concierge and hospitality services, coordinate requested experiences, communicate about service requests, manage memberships or client relationships, send updates you have requested, improve our website and services, maintain security, comply with legal obligations, and protect our rights.
Where permitted and where you have provided the appropriate consent, we may also use your contact information to send occasional promotional communications about Rose Concierge services, experiences, events, or offers.
4. SMS & Text Messaging
If you voluntarily opt in to text messaging, Rose Concierge may send service-related and occasional promotional text messages to the mobile number you provide. Message frequency varies. Message and data rates may apply.
You may reply STOP at any time to opt out of further text messages. You may reply HELP for help. Consent to receive text messages is not a condition of purchase or use of our services.
SMS privacy commitment: Mobile information, including phone numbers and SMS opt-in or consent data, will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that support delivery of the messaging service as necessary to provide that service.
7. Data Security & Retention
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain information for as long as reasonably necessary for the purposes described in this policy, to provide requested services, maintain business records, resolve disputes, enforce agreements, and satisfy legal obligations.
8. Your Choices
You may unsubscribe from marketing emails using the unsubscribe link included in those messages. For text messaging, reply STOP to opt out. You may also contact us to request that we update or correct information you have provided.
Depending on where you live, applicable law may provide additional rights regarding your personal information. Requests may be submitted using the contact information below.
9. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update means the revised policy will apply to information collected after the effective date, subject to applicable law.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact Rose Concierge:
Email: connect@roseconcierge.com
Phone: 630-415-1447
Business: Rose Concierge, operated by Rose Hospitality LLC